Shipping Timeframe: All orders will be shipped within 1-3 business days from the date of purchase.
Shipping Destinations: We ship to all locations within the Australia, United States and to other selected international destinations.
Shipping Costs: Shipping costs will vary based on the destination and the size of the order. Customers can view shipping costs during the checkout process before finalizing their purchase. For international shipments, customers may be responsible for additional duties, taxes, and fees.
Tracking Information: Customers will receive tracking information via email once their order has been shipped. They can use this information to track the delivery of their package.
Delivery: All packages will be delivered through a reliable courier service and require a signature upon delivery.
Lost or Damaged Packages: In the case of a lost or damaged package, Neubody will work with the courier service to resolve the issue and either replace the package or issue a refund.
Returns and Refunds: If a customer is not satisfied with their purchase, they can return the item for a full refund within 30 days of purchase. Please see our returns policy for more information.
International Shipping: We do offer international shipping to selected countries. Customers should be aware that they may be responsible for additional duties, taxes, and fees.
Note: Neubody reserves the right to modify this shipping policy at any time without prior notice.
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